
{"id":1281,"date":"2014-07-15T00:00:00","date_gmt":"2014-07-15T00:00:00","guid":{"rendered":"http:\/\/www.storage-mart.com\/blog\/organization\/storagemart-customer-service-president-cris-burnam-customer-culture\/"},"modified":"2023-08-28T19:45:25","modified_gmt":"2023-08-28T19:45:25","slug":"storagemart-customer-service-president-cris-burnam-customer-culture","status":"publish","type":"post","link":"https:\/\/www.storage-mart.com\/blog\/storagemart-customer-service-president-cris-burnam-customer-culture","title":{"rendered":"StorageMart Customer Service: President Cris Burnam&#8217;s Customer Culture"},"content":{"rendered":"<h2 style=\"text-align: left;\">Cris Burnam Details His Method to Customer Satisfaction<\/h2>\n<p>I&#8217;d like to share with you an excellent brief video of <a href=\"https:\/\/www.storage-mart.com\/blog\/storagemart-ceo-today-usa-award-2021\">StorageMart President Cris Burnam<\/a>. In it, you&#8217;ll find he briefly recounts his past experience owning and operating a storage company, how that shaped his success with StorageMart, and how he drives that success. All of us at StorageMart are immensely proud of Cris for his nomination and subsequent EY Entrepreneur of The Year 2014 award. \u00a0Ernst &amp; Young, the organization behind the EY Entrepreneur of The Year awards, has further nominated Cris Burnam for the National-level award, to be determined later this year.<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/PgWgiEICILs\" width=\"560\" height=\"315\" frameborder=\"0\"><\/iframe><\/p>\n<p>StorageMart prides itself on driving customer satisfaction through \u00a0fast efficient service and a variety of storage units and products available to meet a wide range of criteria. We offer up to 99% off the first month on select storage units and present a 100% satisfaction guarantee to further prove our commitment to satisfying each and every one of our customers. In addition, we offer the unique &#8220;Rent It Now&#8221; service to allow customers to reserve or rent a storage unit online or over the phone to cut down on time spent filling out paperwork.<\/p>\n<p><a href=\"https:\/\/www.storage-mart.com\/sitemap#us-locations\">StorageMart operates in 147 locations<\/a> across Canada and the U.S. and is currently looking to expand our reach further in the Midwest.<\/p>\n<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div>","protected":false},"excerpt":{"rendered":"<p>Cris Burnam Details His Method to Customer Satisfaction I&#8217;d like to share with you an excellent brief video of StorageMart President Cris Burnam. In it, you&#8217;ll find he briefly recounts his past experience owning and operating a storage company, how that shaped his success with StorageMart, and how he drives that success. All of us [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":5677,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":""},"categories":[39],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>StorageMart Customer Service: Cris Burnam&#039;s Customer Culture<\/title>\n<meta name=\"description\" content=\"Learn how StorageMart president Cris Burnam built a customer service culture by learning tough lessons and allowing them to better his company.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.storage-mart.com\/blog\/storagemart-customer-service-president-cris-burnam-customer-culture\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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