{"id":1967,"date":"2018-08-07T00:00:00","date_gmt":"2018-08-07T00:00:00","guid":{"rendered":"http:\/\/www.storage-mart.com\/blog\/organization\/respect-is-the-foundation-of-customer-service\/"},"modified":"2023-11-20T20:42:19","modified_gmt":"2023-11-20T20:42:19","slug":"respect-is-the-foundation-of-customer-service","status":"publish","type":"post","link":"https:\/\/www.storage-mart.com\/blog\/respect-is-the-foundation-of-customer-service","title":{"rendered":"Respect is the Foundation of Customer Service"},"content":{"rendered":"

\u00a0photo source: The Randolph County Historical Society<\/span><\/p>\n

Customer service<\/a> begins at home, especially when your family runs a small-town hotel.<\/p>\n

\u201cMy grandparents used to own the Randolph Hotel (formerly the Globe Hotel) in Moberly, MO and that\u2019s where my dad learned an important business lesson,\u201d said StorageMart President Cris Burnam<\/a>. \u201cYou might say it left an impression on him because it was the only time he remembers getting spanked! His mom saw him walk through the lobby without greeting any customers or making any eye contact. It was a mistake he never made again!\u201d<\/p>\n

\u201cAfter his spanking, his mom reminded him, \u2018Always be polite, smile, and shake hands with our customers \u2014 these are the people who are feeding us!\u2019 That story has always stuck with me,\u201d Burnam said. \u201cIt’s a lesson we\u00a0could all use, no matter what side of the counter we are standing.\u201d<\/p>\n

Successful business people know that the best referral or review<\/a> is often the result of one employee treating one customer well, like the Nordstrom employee who cheerfully gave a refund to\u00a0man who brought in two used tires to his store without a receipt. If the retail giant had been a tire dealer that would have been good business but Nordstrom\u2019s didn\u2019t even sell tires! \u201cThat salesperson used great judgment,\u201d said Blake Nordstrom, company president. \u201cHe treated the customer like he would like to be treated.\u201d<\/p>\n

Most businesses would like to provide epic customer service \u2013 so what are the basics for creating a customer service mindset?<\/p>\n

1. Empathize<\/strong><\/h2>\n

Empathy in business is about connecting with customers\u2019 feelings. A mechanic provides a necessary oil change. An\u00a0empathetic\u00a0mechanic completes the service and acknowledges that a customer may feel annoyed while waiting. There\u2019s not always an easy answer but a little compassion goes a long way in building trust with customers.<\/p>\n

2. Anticipate and Prepare<\/strong><\/h2>\n

Anticipate what customers want and provide it for them!<\/em><\/strong> Put yourself in your customer\u2019s shoes ask yourself what would make you happy. After a long day of traveling, people checking into a hotel want a key to a clean room as fast as possible. Great hotels have registration down to a science, making the first few minutes a pleasant experience.<\/p>\n

But what if the hotel\u2019s computer crashes and there are three more people ahead of you? A good employee will apologize for the problem. A great employee would also offer you a seat and a complimentary beverage and newspaper, or perhaps a meal at their restaurant. There\u2019s always an opportunity to serve others because great customer service comes from the heart, not just the head.<\/p>\n

3. Clean<\/strong><\/h2>\n

\u201cClean\u201d shows respect for yourself and others around you. \u201cCleanliness puts people at ease, particularly when trust is involved. People trust us to store their belongings,\u201d Burnam said, \u201cwhich is why we make such a strong commitment to cleanliness.\u201d Cleanliness is the easiest way to show customers that you are ready to do business with them.<\/p>\n

<\/div>","protected":false},"excerpt":{"rendered":"

\u00a0photo source: The Randolph County Historical Society Customer service begins at home, especially when your family runs a small-town hotel. \u201cMy grandparents used to own the Randolph Hotel (formerly the Globe Hotel) in Moberly, MO and that\u2019s where my dad learned an important business lesson,\u201d said StorageMart President Cris Burnam. \u201cYou might say it left […]<\/p>\n","protected":false},"author":12,"featured_media":1968,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":""},"categories":[39],"tags":[],"yoast_head":"\nRespect is the Foundation of Customer Service<\/title>\n<meta name=\"description\" content=\"Customer service is impossible without respect, no matter how much you train your employees.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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