READ your insurance coverage
I find the facility very clean, safe and the staff very helpful and kind. My criticism is focussed on the monthly insurance charge. The coverage that we are required to buy appears to apply only if the landlord is negligent or otherwise would be legally liable in any case. If, for example, some unknown person burned the facility down, there would be no cover for you. Nevertheless, we are to be charged $10/month, or $120/year, for a maximum of $2500 coverage. What is interesting is that StorageMart doesn’t give you the option of not paying for this limited coverage (you are essentially paying for their own legal liability insurance) unless you arrange some separate coverage yourself and provide proof. Most people don’t take the trouble to check this out..make sure that you do. Getting 2500.00 of coverage is much cheaper through a rider on your home/apt policy. I did and it was about 35.00 for the year rather than 120.00.
Outstanding customer service and best price in the market !!!!!
I was investigating storage options with 3 providers - by a country mile STORAGE MART outperformed in customer service, pricing and options. The place was clean and secure. The Property Manager was extremely professional, attentive to my questions and very knowledgeable. I will be returning and have no reservations referring others to Storage Mart - specficially the Todd Baylis location. Others make storage complicated, StorageMart simplifies the entire process. Well done!!
The place for all your storage needs
I had a very pleasant experience with storage mart. The day i was to move my things in to my storage unit was the day the power was out in toronto. I was greated at the location by a staff member that informed us of another location i would be able to go to and get a unit to put my itmes in. This location was close by. I was able to get a refund for the original unit as well as a discount. The satff went out of their way to insure i was happy with the unit and the unit suited my needs.
I found the staff to be very polite , helpful when it came time to pick a unit . Overall very pleasant experience
Quick, Easy and Cheap
I had a very pleasant experience when checking in to my storage space. The woman working was very organized and helpful and accommodated my needs without any hesitation. I would recommend Storage Mart at 221 Todd Baylis Blvd to anyone looking for a safe and cost effective place to store their things.
The staff is friendly and helpful. I found the access easy to use. My storage area is easy to find with good access.
Storagemart is great: clear online information and picture. Staff were very helpful with finding the unit, explaining unloading tips, and doing the paperwork. An effortless experience!
Fast, professional and no surprises
We needed a large, secure storage locker for our belongings between moves. I found Storage Mart online and with one quick call to the toll free number, had what I wanted reserved. We went to check it out, found it to be just what we wanted. We dealt with Shanique, the store manager who was excellent to deal with. Highly recommend.
Excellent staff made a good experienece into a great experience.
I was pleased with the overall environment at your Todd Baylis location, it was very clean and well kept. It was past experiences with using Storage Mart that brought me back there, however, it is this most recent experience that has me recommending your facilities to others. It was the exceptional customer service I received when in the customer care of your associate Jasmin (3013). Jasmin is such a pleasure to deal with, she has a very warm and welcoming attitude, combined with knowledge of products and a well rounded understanding of what makes customers experiences enjoyable. Well done Jasmin!
Friendly and helpful
The person with whom I was dealing was so friendly and helpful. The quality of service was excellent. I would recommend Storage Mart to anyone who needs a place to store their goods.
Not all Storage Marts are the same!
I have been a customer at four different Storage Marts in Toronto. At all but one I have experienced excellent service, professionalism and very clean premises. However at the Todd Bayliss and Black Creek location, things are a little different... Only one cart, yes, ONE CART is there to service all who come to that particular storage facility. So therefore, if you have heavy furniture, you have to wait around for that one cart. This waiting can take the better part of an hour. Secondly, the main entrance to the building where the elevators are, has a slight incline, which means you really have to push hard to get that cart through the doors. Since the doors do not open quickly enough with the automatic sensor while pushing heavy items up that little incline, you then have to wait until the sliding doors open. It is not an easy way to move things in and out. There is often small amounts of trash and leftover items hanging about in the hallways and they are not cleaned up right away. I would not recommend this particular site to anyone but there are many other Storage Mart sites and the other three I have stayed at were just great!!
Staff are very polite, professional and efficient . Premises well maintained.
The workers is very respectfull, very Professional, helpfull and friendly.
I find I can trust workers. I like the way how they make you feel special.Its like you storing things in your own home. Nothing is hidden you know exactly where you stand.
Nice and clean