Clean facility, reasonable rates.
The welcoming/account set up and rental process was friendly, fast and I would recommend this location to anybody. They have a heated loading garage and I am able to pay my account monthly as opposed to automated billing on a credit card and that worked out perfect as I am renting the unit for work use.
AWESOME & VERY FRIENDLY SERVICE
Very easy to set up the unit, clean and professional service. Would definitely use this again
ABSOLUTELY AMAZING AND EXCEPTIONAL CUSTOMER SERVICE!! A STEP ABOVE THE REST!!
We relocated from Burnaby, BC to Edmonton, AB at the end of November this year and required storage for our belongings upon arrival for one month. We chose Storagemart based on the good reviews and in the vicinity of our new home and could not have made a better choice. From the first point of contact I received clear and concise information from the manager with a warm personal touch. Simone at the Edmonton, Fort Road location deserves huge kudos for such a great first experience and easing our relocation. She was just like an old friend and really put herself in our shoes which made for such an incredible customer service experience overall. Simone went above and beyond the call of duty and now we recommend Storagemart to our friends for all their self storage needs. If we need storage in the future we are looking forward to being repeat customers. Thank you Storagemart!!!
Excellent Storage Facility!
It's clean, secure and up kept. I feel safe storing my stuff here. I also liked that the units looked secure and maintained.
Amazing service definitely recommend
I have never rented a storage unit before. Simone made it easy and painless. I would definitely recommend storage mart to anyone needing. Storage unit.
The service has been excellent overall. I experienced only one issue among many interactions with the Storage Mart staff and the manager took steps to remedy the situation immediately. I highly recommend this facility to anyone in need of storage space and who appreciates a business that values their customers. Thank you Simone.
I am pleased to get a smaller unit.
I have been a full time customer with units at your location since 2004 I was given a increase in rent on my existing unit with no prior warning so I refused to pay it and negotiated with a number of people to get rid of half my stuff so I could move into a smaller unit. I do appreciate being regarded as I new customer when I have been loyal to you consistant here since 2004 You can be happy I even decided to stay. I am selling my company and retiring next June in 2015 so I have to try to get rid of the rest of my stuff. Your staff here is professional and fantastic with me. Just because I move to another unit I should not lose my tenureship Whats up with that. I also think your rents are getting on the high side but in our booming economy in Alberta I guess it does not matter.
13303 fort road ROCKS!!!
My son & his family were packing up to move to B.C. and couldn't get all their things into the trailer they rented. We had to think of some thing else quick on a Sat. afternoon to have that day. We phoned around and on 3rd call found Storage Mart still had a place, was told they were open till 5 pm. We went over at around 4 and found out they were just closing . The girls still looked after us. The person that I talked to on the phone had told me about a 1 month deal that was more off the price than what it should have been, but Simone still gave us the deal. Thank you!!! That was a great help to the end of our day.
good price for storage
the price for storage is comparable to others. There would have had a five stars if the carts were available after hours, even if you had to place a coin to remove it and use it. There are cameras to see who is using the bay doors, so to see who is using them could be logged in and out. You trust us to enter the premiss, and access our lockers, then why not for using the carts. Thanks !
It's the people that make the difference
Our experience at Storage Mart was really super. They took us at short notice and went over and beyond in their customer service to help us. Simone and Alecia treated us like friends and really showed that they care about our belongings. I would recommend this Storage Mart location to anyone looking for genuine caring in customer service, rare these days, and we feel our belongings are completely safe with them. Thank you Sincerely Brigitte Walton & Ron van Bussel
My first choice from now on!
Great people, service, options. You name it! And I got a month free just for supporting them through a slow period. You can't beat that!
highly recommend this storage place
I went into just purchase 3 boxes was not planning on renting my storage unit from them. In conversing and being showed around found the best deal with them and booked my storage locker. Have had dealings with 3 different people there and found all of them to be helpful and friendly. I would highly recommend them and go in or phone to discuss the locker you need.
An unfortunate timing experience
I don't really have anything negative to say about Storage Mart. The staff are pleasant and helpful. The building is clean and spacious. Both units I was in was also clean. Unfortunately, and through no fault of Storage Mart, their building was broken into two days after I placed my belongings with them. My unit was one of the ones accessed although I was able to determine that nothing was actually taken, just a complete mess was made of my belongings. The police acted quickly and two suspects had been arrested by the time I arrived at Storage Mart to survey the damages. The staff then assisted in moving my belongings to another unit. I appreciate all the assistance and the manner in which everything was handled. It was just unfortunate this happened. Those interested in storing their belongings with Storage Mart may take heed that letting someone follow you through the gate is unacceptable and take precautions against this happening. This is how the thieves gained entrance.
staff performance for storage mart 13303 fort road edmonton
We feel that Simone is an incredible manager for this location. She has literally gone out of her way and has bent backwards to help us as customers at this location. Alicia as her assistant is also very helpful. We will not go anywhere to store our stuff.
Seems reliable and trustworthy. People are courteous and professional, prices reasonable.
Would definitely use this company again!
The Storage Mart on Fort Road in Edmonton is clean and secure. The staff are very helpful and manager Simone goes out of her way to provide great customer service.
Great prices , very reasonable .
Great place and very helpful .
I am grateful for all the help Simone gives me each year!
you people r awesome !
Service is excellent, facility is clean & there always willing to help even with little notice or @ the last moment when ur in a bind.
very clean and friendly place
I really like the staff and facilities and was in a bad place and I had little to no money, and your team and business gave me a little piece of mind that my stuff was safe. Thanks
Friendly service. Good help.
I felt the staff to be very accommodating and friendly and they went out of their way to help.
In a pinch
When I needed a storage facility and I phoned around looking for the best deal, storage mart was there to help. The lady on the phone was polite and courtious, she answered all my questions quickly wifh no hesitation. When I arrived at the facility the staff was friendly and my unit was ready for use. Great discount and 24hr access helps me out a lot. Thanks storage mart.
Very convenient good startup prices
Good experience I'd recommend them
Good customer service
staff were friendly and helpful
very kind and helpful
storage mart is awesome i would use them again the staff is wonderful and very helpful and also very curtious and very very friendly