On Tuesday, October 14, 2014, StorageMart CEO Mike Burnam received the 2014 BBB TORCH Award on behalf of StorageMart. The award was presented by the Better Business Bureau (BBB) serving Eastern Missouri and Southern Illinois to recognize companies and charities that exemplify exceptional ethics and service.
The TORCH Awards are presented annually by each chapter of the BBB. The BBB hosted a formal luncheon in celebration of the honorees, including ten businesses, two charities, and three students.
At the luncheon, spirits were high. “We couldn’t be more proud,” Mike Burnam said. “We’ve always made total customer satisfaction our guarantee. Being recognized by the Better Business Bureau for our customer service proves those aren’t just words being used as a marketing tool, but a true reflection of how we do business.
StorageMart’s family-minded atmosphere has long been linked to its success with responding to and serving customers. Though StorageMart itself was formed in 1999, Mike Burnam and his family have been in the self storage business for nearly 40 years. Mike puts it this way, “If you want to get something, sometimes you have to give more.
“As a family-run business, we understand how important it is for people to come to work and actually enjoy what they’re doing,” he said. “So we do everything we can to make that happen and enhance that feeling to create a trickle-down effect to our customers. We train our managers to have the same respect for customers as we do for them as employees. That atmosphere has helped our managers and staff foster relationships with our customers that help us not only quickly resolve any problems that might come along but able to troubleshoot in order to prevent a lot of potential problems from ever taking place.
One of the biggest ways we’ve managed to troubleshoot and prevent those problems is by our vigilance towards reading each and every customer review and responding to let our customers know that their voices are being heard.
StorageMart holds an A+ rating with the BBB and is an accredited business. Our commitment to resolve customer complaints and provide quality service qualifies us to be a BBB accredited business and is our company culture in every way we conduct our business. Receiving the 2014 TORCH Award is a testament to everyone in our StorageMart family.