For starters, the quality of the product you were shopping for wasn’t what you expected. And then on top of that, the experience was completely wrong. The brand’s website suggested a bright and welcoming experience, but what you received was difficult customer service.
A day later, you try again – only this time, at a local mom and pop shop down the street. You receive a warm welcome the moment you walk in and the entire shopping process was seamless from beginning to end.
As you leave, you wonder: “Why can’t all stores offer service like this?”
The truth is, big brands absolutely can provide outstanding customer service if they make it a priority. At StorageMart, our minds have always been set on providing incredible service, knowing that’s exactly what customers want from the brands they use.
StorageMart’s Friendly and Helpful Customer Service
Our storage experts are here 24 hours a day, 7 days a week, ready to help you find the right storage solution for you. When you call, you’ll get a friendly person on the other end of the line, ready to have an unscripted conversation centered around how to find the best storage unit for your specific needs.
When you come into one of our stores, you’ll get that same friendly service again. You’ll be welcomed just like you would in a mom and pop shop, and your entire visit will be focused on meeting your storage unit needs.
“It’s clean, it’s modern, customer service is excellent,” said Loraine Branvall, a StorageMart customer. “Everyone is always warm and friendly and helpful, should you need it. If I have any questions or problems about the storage facility, then I’ll always go to someone who can give me the information that I need.”
And our customer service doesn’t just stop at answering questions. When you’re ready to move your belongings into your storage unit, our employees will be right there with you every step of the way to help make the process as quick and easy as possible.
“We provide the ultimate customer service,” said Debbie Robinson, a regional manager for StorageMart in the UK. “We keep our moving costs extremely low, we make it really easy for the customer to move in, and we help them every single step of the way.”
StorageMart, a Large Self Storage Company with a Mom and Pop Shop Feel
So, there you have it! At StorageMart, our mission is to provide the very best quality service we can, no matter if you’re on our website, visiting our Facebook page, giving us a call, or walking into one of our stores. As a result, we are able to provide that same friendly, personalized experience mom and pop shops do.
If you’re looking for a clean, well-lit self storage unit to help ease a move to a new home or make some extra room in your house, you’ve come to the right place. Check out our storage unit guide to find the size that’s right for you or contact us to rent a unit online today.