This past week StorageMart employees gathered for their annual summit in Excelsior Springs, MO. With some of the best minds in the industry in one room, this was an opportunity for employees spanning three nations to share best storage practices, reward excellence and plan for a new year of growth and perfecting the easy and clean service we’re known for.
Best Storage Practices
Maintaining an easy and clean experience for all our customers takes constant innovation and a commitment to share best practices across our nearly 200 locations in the United States, Canada, and the United Kingdom. Over two days, more than 80 employees from several locations and departments met to discuss these best practices and host Q&A’s so they could return to the field and implement new ideas locally.
With a dozen presentations, two panels, and even a round table breakout, topics ranged from store maintenance to continuing employee education all geared toward enhancing the StorageMart's customer experience.
We also took time to celebrate and reward the best within StorageMart during an award ceremony. Ten store managers were inducted into our Easy, Clean, Service Hall of Fame for exceeding the industry-leading standards we set. These individuals take extra time out of their busy day to make sure that every last customer entering their store has a great experience and we reward them with a golden pin for their uniform as well as including their name on a wall at headquarters in Columbia, MO.
We also were able to recognize several service milestones of 5, 10, 15, and even 20 years for several able to attend with us. We are thankful to have so many incredible employees that have decided to grow their career here at StorageMart.
Growing in 2017
While we spent a lot of time rounding out the successes of 2016, including our expansion into the U.K. self storage market, we were also able to discuss where we are heading in 2017. With a growing emphasis on improving our customer experience to make renting self storage even easier with StorageMart, we also are looking forward to expanding with new locations and services to help meet the storage needs of even more people, families, and businesses.
Here’s to a great year and an even better one ahead, check out some photos from the annual summit below!