Exellent service. Very polite. Could be a little cleaner though.
Seth is the friendliest and nicest …
Seth is the friendliest and nicest person anyone would want to deal with. He is definitely an asset to Storage Mart! We had no problems with our move in and Seth made it very easy and convenient for us to be able to move our things in. We have dealt with him in the past and he is just always a pleasure to deal with. Two thumbs up to Seth and Storage Mart!!
Quick process to get our storage locker …
Quick process to get our storage locker and the associate provide clear instructions on accessing it.
Very easy to work with
Very easy to work with. The Managers go out of their way to work with you.
Great Storage Area!
Clean storage space, no problems getting in and out of the storage areas. Staff was very nice and very helpful. Highly recommended!
Storage Mart in Fairfax
Storage Mart in Fairfax, VA did right by me. I thought I would need a unit and I reserved it with the store. Once the moving truck arrived in Virginia with all of my household goods, I realized that despite downsizing my home size, all of my possessions would fit in my new home. I called up Storage Mart, the day I was supposed to be there. I told them I would not be needing the unit and that they could go ahead and bill me for the month even though I wouldn't need the unit. The store manager said no problem and actually gave me a credit back because of my prepay for the month despite my insistence that it was me that was actually breaking the agreement. Truly great customer care....FYI...I wasn't going to use Storage Mart to begin with. I was actually going to a competitor across the street. However, when I arrived at the competitor across the street 15 min. before closing time, the office door was locked. The manager was inside with another customer. The manager wouldn't even acknowledge me as I knocked on the door. So, I went across the street to Storage Mart. Not only did the young man see me, but he stayed past their same closing hour. Showed me the unit, did all the paperwork and helped another existing customer all after the closing time. Use Storage Mart and not the folks across the street.
Great storage facility
We're very pleased with our storage unit and the ease with which we can access it. Josh was a big help in getting everything set up.
Clean facilities, excellent, professional service
Quick setup for storage contract, impressive facilities, professional and courteous service
Watch out for the "forced" insurance charge -- UPDATE
After I posted the below review, I was contacted by the management of the facility telling me that the insurance charge would be waived. Very rapid response, and almost immediately a corrected amount appeared online. Thanks to the management -- I take back everything I said that was negative. Very friendly, helpful service, eager to please. However, when I received my first bill, there was a $9.97 "REQUIRED" monthly insurance charge assessed. What business is it of the storage facility as to whether I have insurance on my stuff or not? Irritating, Just another way to gouge the customer, with, I'm sure, the help of the more than willing insurance company, which is nothing more than a scam artist. I mean seriously, how often do these units get broken into?
Excellent service by Seth and staff
This was the first time I've ever rented a storage locker, but it was easy and Joe was very helpful and answered all my questions!
The building is very clean and new-looking!
Storage in VA
Great experience, very professional, very courteous, very clean, more than helpfull.
Five star service five star people
Great atmosphere great people and willing to give a hand
My first storage unit.
I looked at two companies, across the street from each other and convenient to my house. Storage Mart was more reasonably priced and friendlier. So far, so good.
The people at Storage Mart are extremely helpful and professional. The facility is very clean and easy to get into at any time. I will continue to use Storage Mart and recommend it.
nice and clean
the people working there are very accommodating and helpful. it is the right price for a storage place.
So far, so good
Just signed a contract with these guys. I'd checked out different self-storage places in the Vienna/Fairfax area, and while all staff was friendly, and the places themselves clean and secure, I found that the amount quoted was high, or -- worse still -- higher when I showed up at the facility to check it out than when I'd been quoted a price on the phone.
But the guys at StorageMart did not play this game. The price I got was the price I'd been quoted on the phone -- and their price was the best I found. The facility is nice, and there's 24-hour access (not the case in some of the other places I visited). Both were very friendly, explained the process well, and obviously knew their business.
I'll post later if my long-term experience doesn't match this initial one, but so far, so good.
We found the gentleman in charge to be very friendly, helpful and eager to satisfy our storage problems. The center was clean, well lit and the storage area easily accessible. We would definitely recommend your facility to anyone in need of storage.
This storage place is great.
Glad that I store my furniture here.it really has nice employees and they are very helpful.
No contract necessary here
Storage Mart is a great, clean place to store your belongings. The staff is friendly and very helpful with choosing the appropriate unit that fits your needs. And you have the freedom to pay month to month. No contract necessary. So if you need a unit for 2 months or 2 years, Storage Mart is your place.
Isis De Sanchez
You guys are awesome
I Will recommend Storage Smart because they don't have hidden changers and the customer services is great!
Great customer service and facility!
Impressed with everything.
A "Pearle" Among The Storage Units!
From the moment I walked in the door of the StorageMart at Lee Hwy in Fairfax, VA, I was greeted and taken very good care of by Pearle - she is courteous, professional, and knowledgeable about the facility. She happily showed me several storage unit sizes and answered all of my questions thoroughly and to my satisfaction; so much so, I rented without hesitation that very day! The facility is laid out well and clean. I chose StorageMart especially because it is convenient to where I live and the fact that you have 24 hr access is a plus over other facilities that I visited. If Pearle is the standard of customer service provided at this facility, then I know I will be a happy renter! I also very much like that this StorageMart is involved with the community and local charities - Well Done!
Above and Beyond Service
I was late getting to the office before they closed. I called. The employee stayed an extra 45 minutes to serve me. She was pleasant the entire time and not at all annoyed. It was a great customer service experience.
The staff was very accommodating and friendly, and provided a unit with the terms and options I requested.
Super customer service
We needed a unit quickly due to an emergency and we were able to reserve one in about 10 minutes!!!!
Awesome service with a smile
When I first walked in, Joe was at the desk. He was very professional, friendly and provided awesome customer service with a smile. Nowadays, you do not often see a young gentlemen giving professional service. Refreshing to know that there are still young college students who take pride in their work and aim to give the best customer service possible. He took the time to show me the units and thoroughly explained about the rental storage unit process. I told him that I would get back to him. At the end of my visit, I also met the supervisor - Seth. He too was very professional and friendly. They make a great team. I went home and researched more units because I am on a tight budget. I did find one closer and a little cheaper, but their customer service was not very pleasant, so I opt to go with storage mart due to Joe's wonderful customer service.