Awesome service with a smile
When I first walked in, Joe was at the desk. He was very professional, friendly and provided awesome customer service with a smile. Nowadays, you do not often see a young gentlemen giving professional service. Refreshing to know that there are still young college students who take pride in their work and aim to give the best customer service possible. He took the time to show me the units and thoroughly explained about the rental storage unit process. I told him that I would get back to him. At the end of my visit, I also met the supervisor - Seth. He too was very professional and friendly. They make a great team. I went home and researched more units because I am on a tight budget. I did find one closer and a little cheaper, but their customer service was not very pleasant, so I opt to go with storage mart due to Joe's wonderful customer service.
Super customer service
We needed a unit quickly due to an emergency and we were able to reserve one in about 10 minutes!!!!
The staff was very accommodating and friendly, and provided a unit with the terms and options I requested.
Above and Beyond Service
I was late getting to the office before they closed. I called. The employee stayed an extra 45 minutes to serve me. She was pleasant the entire time and not at all annoyed. It was a great customer service experience.
"A ""Pearle"" Among The Storage Units!"
From the moment I walked in the door of the StorageMart at Lee Hwy in Fairfax, VA, I was greeted and taken very good care of by Pearle - she is courteous, professional, and knowledgeable about the facility. She happily showed me several storage unit sizes and answered all of my questions thoroughly and to my satisfaction; so much so, I rented without hesitation that very day! The facility is laid out well and clean. I chose StorageMart especially because it is convenient to where I live and the fact that you have 24 hr access is a plus over other facilities that I visited. If Pearle is the standard of customer service provided at this facility, then I know I will be a happy renter! I also very much like that this StorageMart is involved with the community and local charities - Well Done!
Great customer service and facility!
Impressed with everything.
You guys are awesome
I Will recommend Storage Smart because they don't have hidden changers and the customer services is great!
No contract necessary here
Storage Mart is a great, clean place to store your belongings. The staff is friendly and very helpful with choosing the appropriate unit that fits your needs. And you have the freedom to pay month to month. No contract necessary. So if you need a unit for 2 months or 2 years, Storage Mart is your place.
This storage place is great.
Glad that I store my furniture here.it really has nice employees and they are very helpful.
We found the gentleman in charge to be very friendly, helpful and eager to satisfy our storage problems. The center was clean, well lit and the storage area easily accessible. We would definitely recommend your facility to anyone in need of storage.
So far, so good
Just signed a contract with these guys. I'd checked out different self-storage places in the Vienna/Fairfax area, and while all staff was friendly, and the places themselves clean and secure, I found that the amount quoted was high, or -- worse still -- higher when I showed up at the facility to check it out than when I'd been quoted a price on the phone. But the guys at StorageMart did not play this game. The price I got was the price I'd been quoted on the phone -- and their price was the best I found. The facility is nice, and there's 24-hour access (not the case in some of the other places I visited). Both were very friendly, explained the process well, and obviously knew their business. I'll post later if my long-term experience doesn't match this initial one, but so far, so good.
nice and clean
the people working there are very accommodating and helpful. it is the right price for a storage place.
The people at Storage Mart are extremely helpful and professional. The facility is very clean and easy to get into at any time. I will continue to use Storage Mart and recommend it.
My first storage unit.
I looked at two companies, across the street from each other and convenient to my house. Storage Mart was more reasonably priced and friendlier. So far, so good.