Yvonne (I think that's her name) was a joy to work with. She discussed all the available options we were eligible for, and took the time to clarify any questions we had. The storage world needs more like her! Give that girl a raise!
Professional and friendly!
I could not be happier in getting a storage bin at West New York Storage Mart. The manager,Nelson, is very professional in a polite and friendly manor and is very helpful in what you might need without being pushy, I really appreciate that. The facility is well kept and easy to get my stuff where it needs to be with plenty of carts, inside loading area where you pull your car into, and 2 elevators. They also sell boxes and packing supplies at reasonable prices. All businesses should be run the way this place does! Thanks.
Convenient location and excellent service
Easy to rent storage and everything is explained to you by the Manager. No hinder fees and costs. Basically you know what you are getting when you make the arrangements to storage.
Top people and service.
Very helpfull courteous efficient crew. Clean, convenient facility
Good customer service upon joining
I liked the initial experience but when I got to the facility to unload a few minutes before closing time, I went to access the elevator and it automatically shut down. I understand I was right at closing, but there was no after hours number or on-site security to let me take one trip to the unit. I had to load it back on the truck. I would have a clear sign stating you need to get there 15 minutes prior to closing. Also, there are no clear signs of hours other than office hours. Confusing, It's a clean facility and safe. My only concern is the lack of signage explaining hours and no number to contact anyone.
Nelson was very courteous and professional
The best excellence in service and integraety.
I had a horrible experience with my other storage place but once I came to storage mart all of that truly changed.Not only are there customer service Reps the best and professional but The Manager at my location Nelson and his staff are the up most professionals not only welcoming me but setting me up as well.It felt like home right away,Its no wonder they have so many long term customers there.Moving in was a pleasure it felt like I was just having fun and not really moving at all.This is the place to be and were you want to get a unit for what ever your needs are I am so grateful and happy to be here thank you storage-mart for making it easy.
Courteous and friendly customer service.
I was pleasantly surprised by the prompt and friendly manager named Nelson. He gave excellent customer service as well great pricing with the online special which gives you first month complimentary. I would recommend this place to anyone. Good service and well secured storage facility.
I love the climate control at the facility. It helps when visiting the unit and need to rearrange items, etc. Thanks much for that!
Convenient and well lit but Dolly's are a. It busted
At least two of the five dollies I have used there have blown out tires. Security system seems good but the keypads are almost impossibly difficult to push for my wife.
Good experience. A little slow in processing paperwork
Reservations were easy. Writing the contract took some time. I was well treated by the store manager. The key pad that allows entrance to the unit is very old. The numbers are faded and don't work properly. You need to be very strong to key the numbers in (bring a hammer!). Otherwise, my experience was positive.
Excellent service and extremely helpful
The on site service manager was very helpful in choosing the right right size and convenient for movers room.
I am happy with the location and access. On-boarding was quite fine, a lot of paperwork which could be automated to a large extent, but pleasant staff and everything was explained very effectively.
Best customer Service and Manager in a long time
I love my StorageMart in West New York, NY. Their customer service is amazing and they have the best Manager, Nelson. I have worked in retail off and for over 10+ years and he is easily one of the best, if not the best manager I have dealt with. He is extremely accommodating and very easy going. The staff is really well trained and knowledgeable. I have had one problem since I have been there with an overlock not being taken off after 3 trips to the storage place and it once it was handled Nelson apologized to me directly. I would definitely recommend this particular location to anyone I know.
Should give more discount to old customers coming back in.
Peace of Mind
Storage Mart Associates where knowledgeable and helpful. They could have sold me a much bigger unit but showed me how to have the movers pack the unit I reserved online. I did and there's room to spare. Storage Mart is clean, reasonably priced for the location AND easy to get to. Would absolutely recommend them to my friends!
As a business owner I was interested in finding a storage unit. I cannot say enough about Storage Mart. I use the West New York location and the staff there is phenomenal. I am always greeted with a smile. Any concerns I had have always been addressed both with knowledge and a sense of urgency. Hospitality is something I expect at a hotel or a restaurant. Not a storage facility. The West New York Storage Mart is clearly the exception.
We had a great time unpacking. We were going to be late, but the office manager stayed 20 minutes past closing time for us. He was professional and funny and easygoing and made us feel like his friends. He gave us helpful tips on how to unpack and use the facilities. We had a fun time unpacking and trying to beat the clock. It was fun to meet other people packing or unpacking too.
Easy access, secure building.