Online or In-Store, Manage Your Account Your Way
With our friendly onsite store managers, 24/7 customer service center, and convenient online account access, there are multiple ways to manage your customer account.
Account Management
How do I change the name on my account?
If you would like to change the name on the account, please talk to your facility manager.
How do I change sizes?
Please contact your facility manager and they will work with you to find the right storage unit for your needs.
How do I view or print my invoice or receipt?
You can view or print an invoice or receipt by logging into My Account in the upper right hand corner of the website. Once in your account, clicking "View Invoice" will show you your current invoice. Scroll down to view receipts. You can also view past invoices and all receipts from "My Units" and scrolling down.
How do I manage autopay?
Manage autopay by logging into "My Account" in the upper right hand corner of our website. Once logged in, select "My Units" from the navigation bar. From there, you can turn on, turn off, or manage your autopay.
How do I add, change, or remove an authorized user?
You can add, change, and remove authorized users on your account by logging in to "My Account" in the upper right hand corner of the website.
From there, go to "My Units" in the navigation and scroll down to the "Authorized Users" section. Select "Add Authorized User" to add an additional user to your account. Fields marked with an asterisk are required.
Once an authorized user has been added, you can edit or delete them by selecting the appropriate button.
Please note: At this time, the ability to change a gate code in My Account is not functional, and you should enter your existing gate code in this field.
How do I add, change, or remove a secondary contact to my account?
You can add, change, and remove secondary contacts on your account by logging in to "My Account" in the upper right hand corner of the website.
From there, go to "Settings" in the navigation and scroll down to select "My Secondary Contacts." Select "Add Contact" to add an additional contact to your account. Fields marked with an asterisk are required.
Once a contact has been added, you can edit or delete them by selecting the appropriate button.
How do I get a copy of my lease agreement?
You can obtain a copy of your lease agreement by logging in to "My Account" in the upper right hand corner of the website. Once logged in, navigate to "My Units," and then scroll down to "Documents." From there, you can view and print a copy of both your lease and Value Coverage information.