Very clean and efficient
Very clean and efficient. Customer service is 5 STAR! Very helpful and accommodating!
We could not be happier with the service at this location! We have gone back and added a third unit to our rental agreement! She is amazing, and we love her! We look forward to a long business relationship!! Thank you!
NEW TO THE AREA
VERY FRIENDLY AND HELPFUL DID NOT RUSH ME
Ms. Deborah was a great help.
Easy, convenient, professional and affordable.
We needed a few storage units to help us during the transition of our house move. Very glad we went with StorageMart! We had other options nearby, but once we walked in and met with Ms. Deborah, she handed all of our questions and provided us with the units we needed.
Thank you state ave location
My experience was outstanding. I was showed different size storage, everything was thoroughly explained to me, and I am impressed with my storage and how clean everything is kept.
Clean & well-run, but needs better Security Signage
The facility is clean and well-run and is comparably priced to other storage in the area.
My only issue at all is that the access times are not posted more clearly. For example, when you go in the East gate there is NO sign that says you can't enter after 10 PM BUT MORE IMPORTANTLY there is NO sign that says you can't LEAVE after 10 PM. You don't find that out until you get ready to exit and NOW there is a sign that says no access after 10 PM AND the gate won't open to let you out - it's too late by then.
The next problem, if you are trapped inside the gated area, is that there is only one very small sign on the door to the inside storage that has a phone number for the security company to call in case of an emergency (such as being locked inside). There is no "Emergency" option on the Main phone number for the facility, everything just goes to voicemail.
Being trapped inside, it took me a while to figure out there was no "emergency option" on the main number, 15 minutes to search for and locate the security phone number, and another 10 minutes on hold before they finally came on the phone and told me they had to call the Manager to push a button to let me out, that took another 10-15 minutes. I was just getting ready to call 911 when the manager called and released me.
This could all be potentially avoided if there were signs by the ENTRY key-pad that clearly say you can't get IN OR OUT after 10 PM. They told me it was in my contract, but there were LOTS of things in that contract and I think a couple clearly placed signs right by the access keypads and/or an "Emergency" option on the main phone number that went directly to the security company or the Manager would help out a lot.
JOYCE M PEDROZO
"SuperWoman" Ms. Richardson!!!
It does'nt matter when I call, what I need, or what questions I may have, the Lovely, Wonderfully Efficient Ms. Richardson will return my call, answer the phone quickly and happy, answer any questions, and handle or solve my every issue! I loves this lady! :-). She works sooooo efficiently that I think I will dub her "SuperWoman". Keep up the good work, and may God continue to Bless you as you continue to bless others! Christ's Love, Joyce
I used my storage unit at StorageMart for a month while in the process of moving to Kansas City. The manager, Deborah, was so helpful in opening a unit and with general advice for Kansas City. She is by far the sweetest and helpful store manager I have met in a long time! Any questions or concerns you have will be quickly addresses. The facilities are clean and well secured. I would definitely recommend this storage facility.
I have used many storage facilities between Kansas City and Texas. Storage Mart is by far one of the cleanest units I've occupied. The management is extremely nice and courteous, and the prices are fantastic!!! I would certainly recommend this facility to anyone.
I had a pleasant experience and welcomed by the staff