Online or In-Store, Manage Your Account Your Way
With our friendly onsite store managers, 24/7 customer service center, and convenient online account access, there are multiple ways to manage your customer account.
Account Management
HOW DO I CHANGE THE NAME ON MY ACCOUNT?
Contact your facility manager. Name changes and/ or secondary signers and authorized users may be handled differently for personal and commercial customers, which is why we ask that you let your location manager assist you with this process to ensure that the changes are handled properly.
HOW DO I CHANGE SIZES?
Contact your facility manager if you would like to change units. If you are moving to a new unit within your same facility, the manager will help you plan your move based on when the new unit becomes available. If you would like to move from one facility to another, start by contacting your current facility manager.
HOW DO I VIEW OR PRINT MY INVOICE OR RECEIPT?
Use the self-service portal to view or print invoices and receipts. To do this, log in to My Account and click "View Invoice." View past invoices and receipts under "My Units” and print whatever you need. Your local store manager can also assist you with this during normal business hours.
HOW DO I MANAGE AUTOPAY?
Use the self-service portal to manage your autopay options. To do this, log in to "My Account" then select "My Units." You can turn auto pay on or off from there. You can also set up, change, or manage your auto pay options with our onsite manager during office hours or 24/7 over the phone with our customer service team.
HOW DO I GET A COPY OF MY LEASE AGREEMENT?
Use the self-service portal to get a copy of your lease agreement, or you can visit the store manager during office hours. To access your lease online, log in to "My Account," select "My Units," scroll down to "Documents," then view or print your lease and Value Coverage information.