Front desk person was polite and…
Front desk person was polite and helpful. Unit was clean, a little concerned that the unit was as cold as it was. I was afraid it might not be very well climate controlled. Will have to check on a warm day to see what it feels like.
Storage mart has a friendly and knowledgeable staff
Storage mart has a friendly staff who is also knowledeable. I love being able to check availibility of the units and the ability to reserve them via the web!
The rules for both accessing and releasing the units are fair. Thank You!
The units are also clean!! :)
Nina Pemberton was absolutely delightful!
Nina Pemberton was absolutely delightful! She was friendly and answered all our questions. It did not take long for us to get our contract signed and we were ready with our unit. We are happy to be storing our college student's items in your facility.
Another customer came in who had lost or her keys to the storage unit had been stolen! Nina was very understanding and helped solve her problems with a smile!
Great Company from our view point!
A great facility, but very expensive. The large student and community demand has driven prices sky high.
The woman at the front desk was so helpful and truly gave great service.
The move was quick and easy and getting a storage space was so much simpler than I anticipated. The woman at the front desk, Nina, was so helpful and sweet that I would recommend this business to anyone.
High quality storage units with professional customer service experience. Would highly recommend the location for its convenience and security features. Manager Nina provides a professional, efficient, and easy rental experience!
Easy to reserve.
It was a very good option for our son and his roomates to use between college apartments. However, wish we could've been able to use it on a prorated basis for just the week we needed vs. renting for a whole month.
I had experience with two different Storage Mart locations, one in Aurora, IL and one in Columbia, Mo (off of Providence st.). At both locations the staff was incredibly helpful and friendly. I would highly recommend them.
Service and facility are great
Never had anything but good experience using them.
Better than the competitors
Second time renting with Storage Mart and will say the initial process is easy. However, little hiccups along the way with payments were not resolved right away. Every company has their faults, but overall a great place. Secure.
The lady at Storage Mart was extremely helpful and polite. Only issue was the outdated computer system was slow and locked up too often.
Friendly and helpful staff.
I am in the process of renting my second storage area from the SotrageMart on South Providence. I have had excellent experiences both times. The manager has been helpful, friendly and efficient. The storage area is clean and well lighted and secure.
Very friendly and personable.
Somewhat surprised to see this level of service at a storage facility. Very professional and on the ball.
Friendly, Professional and know thier business. Top notch folks, all around !!
As a business professional myself, i have a standard that I perform by, and judge other business' against what I think is good customer service. The staff I have had the opportunity to work with at Storage Mart have been some of the most courteous, and helpfull professionals I have ever seen. Well trained, to the point, well informed and know thier business. But at the same time, they have the old fashioned work ethics that seems to be in short supply in todays markets, and make you feel like YOU are the sole purpose at that moment, and not just another customer. They treat you as an equal, as an individual, and leave you feeling that you weren't part of an assembly line. Hats off to all the Storage Mart staff in Columbia and Jeff City Missouri !!!!
Great telephone team on reservation
Brandon did a great job in getting me what I wanted for storage in an area that I wanted to be in. Great job on the phone and follow thru with the agent at the site. I was able to get the space reserved, rented and moving my items into the unit in less than one hour.
To keep it simple.........................GO HERE! The end!
See above statement!
My AWESOME Customer Service Experience
Manager had to leave for a drs apt just before we arrived. Jeremiah , who is the maintenance tec!h was outside cleaning window . He had keys to everything so he was able to guide us to the unit and let us in. The unit was very clean. All of my "stuff" arrived safe and sound .
First impressions are everything --- - I rate mine 10+ . I am sure the customer service will be just find while my "stuff" is being stored!!!
Clean and safe
The management is Hwy helpful and polite. Great security access and clean facilities.