Easy to do
Easy to do, the staff were helpful and arrangements for alternate plans were easily worked into the original plan.
Helpful staff, well managed office. Store you things with confidence.
Always staff are helpful and go beyond …
Always staff are helpful and go beyond what I request.
Great job remembering my name. Thanks for the years of service and I wouldn’t go elsewhere, ever
Great location and the staff are very …
Great location and the staff are very friendly . Always clean . I enjoy it very much .
My storage unit on Wonderland Road at …
My storage unit on Wonderland Road at Southdale is clean and run efficiently. The staff is very welcoming and helpful. The bathroom is well maintained.
Pauline Mc Fadden
Very helpful, thank you.
Completely impressed with StorageMart!
The staff are very friendly and answer any questions you have. The units and facility are very clean and come at a great price. I'd recommend StorageMart to friends and family!
Very nice clean place
Very nice clean place, I love to do more future storage . Thx
Overall excellent experience in setting …
Overall excellent experience in setting up and moving in.
The staff were friendly and very …
The staff were friendly and very helpful with myself and my employee and keep a clean and well secured property
Clean, curtious, and professional.
Amazed at Professionalism...
I was simply Amazed at the Professionalism, Cleanliness & Layout of the Entire Operation. The Executive must be former Military Officers. I will be watching for Opportunities to Invest here, for certain.
Would recommend to others
Very nice people working, easy access to unit. Had a good experience with the employee over the phone at the 1800 number. Only complaint is there is a unit around the corner from mine that has vehicles being fixed in it.. and smells like a shop in my unit. Worried my stuff will smell.
I was impressed with the service at this location. The unit was is clean and easily accessible! I would definitely recommend StorageMart to my friends and family.
I HIGHLY RECOMMEND "STORAGEMART AT WONDERLAND RD STH AS BEING VERY HELPFUL, RESPECTFUL & COURTEOUS STAFF & VERY CLEAN FACILITY!
Extremely well run & clean Storage place especially at Wonderland Rd Sth, London Units, Easy Access, CLEAN, & very Courteous & Helpful Staff!! Has been my first time experience with an Storage Facility, but I highly recommend this Storagemart!! I do not think you will be dissatisfied!!
Finding a solution to moving out, after 25 years of living in the same house
Our real estate agent told us to get rid of some of the extras and depersonalize our house so the new buyer(s) can imagine themselves living in our house. The storage locker located in a clean, climate controlled building was the answer. This building was the former Canadian Tire Store located about a mile from our house. I rented a 7x10x8 ft. Locker. A week later it is still only half full. I found it to be very clean and the people on the front desk were helpful. I would recommend this facility to anyone. We did just that and sold our house in 1 day.
Review program sucks
This is simple, everything and everyone I dealt with was absolutely fine at StorageMart except:
1. There were extra charges for administration that were not advertised or stated until I was in the process of signing up - Administrative charges that surprised me are part of every storeroom cost and SHOULD be advertised as such. Very upsetting!! The next time I will be wiser with my questions and much more unforgiving. The approach was absolutely unethical, as is popping the "insurance requirement" when you are signing up. My inclination at the time was to walk away. I assure you that these approaches will not help you in my future decisions nor will it help you in word of mouth advertising.
2. The lock requirement was weird because I think I should be able to use my own lock. I tried using my own standard lock but could not get it to fit so I had to buy one from StorageMart. This resulted in an $11.00 sale for StorageMart but huge mistrust for StorageMart going forward.
These two issues are fundamentally your two big issues and serious growth inhibitors, in my opinion. If you ignore these, cancel these surveys and just save your money an a review. Trying to identify or fix other issues is absolutely a waste of your profit dollars. The rest of the experience was absolutely fine, including the people that worked at the location.
By the way, I am checking your terms and conditions box because this feedback can only be accepted when I do, which is in itself absolutely ridiculous. My checkmark DOES NOT mean I accept the terms and conditions, it only means that I wanted to make certain you received my feedback. NOTE: This really makes it difficult for anyone to give you honest feedback (rather then just positive) and so I question whether you actually want real feedback. If you are interested, I will learn that based upon YOUR RESPONSE to this feedback.
B. C. Vernon
The facility was convenient to use, …
The facility was convenient to use, and was clean, tidy and well organized. I especially liked the fact that either Sue or Jason was onsite most times I was there. We used the facility to store some of our infrequently used items between selling our existing home and moving into our new home.
Great Contractors Unit.
Great facility. Ours is a contractors unit. Lighting has improved. Still low on power. I could use at least 20 amp service. used infrequently for only light applications particularly testing of our equipment, but short of power 1/2 of the time. We are improving our unit at our expense to serve our needs. Repainting floors properly. Bare concrete creating too much dust for our purposes.Facility is clean and accessible. Managers keep the facilities clean and presentable. They are approachable, courteous and helpful to the extent they are able. Would recommend the location to anyone.
Excellent experience they were nice and very helpful
It was great!
this is the first time we have needed a storage unit, it is easy
access and have had no problems with entry etc. The unit was very
This was my first time using a storage unit and I was wary at first because I wasn't sure how it worked and I was afraid it would be too expensive. Their location on Wonderland Road in London is convenient and the staff that work there are great! They were very friendly and knowledgeable and they made the process quick and easy. Jason, the young man that helped me, was kind enough to stay late and give me a tour, ensuring I knew where everything was and made sure I got the most space for my money (even getting me the first month free!) He provided me with fantastic customer service! The facility was always clean, secure and well taken care of, which was reassuring. Overall, I had an extremely positive experience! I would recommend them to anyone and everyone and if I ever have to use their services again, you can guarantee I will be going back to StorageMart :)
A perfect storage experience
We suddenly required a lot of storage at very short notice and the team at Storage Mart were extremely helpful and efficient in providing everything we needed. The actual location is kept very clean with great indoor loading areas, and the whole place is totally secure with keypad gate access etc. I would definitely use them again should the need arise and will happily recommend them to anyone requiring a storage solution. Fantastic service, thank you!
I was welcomed like I was an old friend. I was helped picking the right size that I needed. However I was surprised that you don't have auto withdrawal from the bank. That is very inconvenient for me as I don't have a car.
Perfect solution for our storage problem
When transitioning from a condo out of town to new accomodations in London we had a gap in occupancy dates to fill. We found the perfect sized unit to store all of our belongings in a clean climate controlled facility. Everything has gone smoothly so far.
Well lit and secure.
Everything is so well lit. If you choose indoor storage you drive right inside out if the weather. Premises are extremely clean. Staff is very pleasant and helpful.
Good service and easy to set up.
Storage Mart has been a good place to store my belongings. They have fair prices and easy to set up. Access is 24hrs and easy to get to my unit.
Great customer service, great price, clean, and easy to get to. It's perfect for me.
Pleased with staff and facility
Only query was why one storage area was free for April, but the other one-- same size was only 50% off??? I had trouble getting my head around that!
the associate I worked with was excellent. He knew his stuff. The rates were competitive. The location was great and the unit is clean. When I went to put my stuff in the unit for the first time though they had forgotten to take off the company lock on my unit and so thank goodness it was during business hours or I would have been standing there with all of my stuff and not been able to get into my own unit that I had already paid for. It was a mistake but other than that my experience was excellent.
expensive but worth it!
I am very pleased with my experience, the only negative thing I can say is about the other tenants, Don't be a pig, take your garbage with you.
Awesome experience beginning to end!
I called several storage companies. It was surprising the differences in prices, policies and customer service experiences. I picked StorageMart for a couple of reasons. I had dropped by to pick up paper and bubble wrap the store was clean, the staff receptive and engaging. Had to go back and buy more and again same experience different people. When I called for details the CS representative was informative in helping me to figure out the size of unit I needed. The day of the move they made the process easy. When we entered the area where the units were it was clean and the unit its self was great. Wow after all the work with the move this was the easiest part. Thank you Jason for all the help on the day of the move.
The Craven Group
Clean, very accessible, convenient.
Friendly staff , indoor or outdoor storage... Love that! Always clean - accessible anytime ...convenient location !!
Easy booking process, fantastic storing facility!!
This was the most efficient and easy process for booking a storage unit. The booking agent, Jason, was friendly and extremely helpful. The drive-up storage unit that I rented is clean, right-sized, secure, and accessible at any hour of the day or night. StorageMart has even thought to have available a variety of packing supplies, boxes, bubble wrap, and tape so that I could easily buy what I need to make my packing and storing an easy project. I would highly recommend StorageMart to anyone who needs a storage solution.
Storage Mart was easy to deal with, provided full information and options, and have clean, secure starage units at reasonable prices.
If you have stuff to store, Storage Mart is an excellent business to use.
Great--would use again if needed.
Clean easy to access.
awesome place to store all or anything you need to
this is now the second time i have used your storage in the last 6months. i would recommend it to anyone looking for a place to store stuff. you have the best rates in town,,i talked my mother inlaw into switching starage facilities cuz she was paying to much for her other one so now she is using Storage Mart and saving her alot of money.. the staff is friendly and very helpful with any question or matter that happens to arise.
Excellent clean facility and great customer service
Clean indoor storage with secure access
VERY FRIENDLY CUSTOMER SERVICE
I REALLY ENJOYED THE SERVICE AT THE STORAGEMART
Welcome with a Big Smile
when we enter the main door there was a young gentleman with a big smile. he treated us as if we were old friends and did not waist any time before we were on a tour of the storage area. he was very helpful in showing us what would meet our needs. Needless to say we booked the same day and left with confidence that we made the right decision.
Lew and Pat Cole
very friendly people
my first visit to StorageMart was a very friendly, helpful & informative stop when I was checking out the facility and prompted me to sign up. They have everything I need.
A good value and professionally run operation.
Manager Jason was very enthusiastic, knowledgeable and helpful.
Did not see why insurance is required on stored items. It seems to me that
if client is willing to take the risk of going w/o insurance then what's the problem?
StorageMart is like my Big back closet!
My units huge but I find I have the need to create a shelving unit so that I am more organized. I am pleased that I got a unit close to the elevator, so that I don't have to go so far with my storage bins and furniture. I wish I could have set up a payment plan that I could pay from my bank when I get payed that is the only issue I have encountered and am able to work around it.
its agreat way to store your best stuff in a clean inviroment
I just love the way I can drive inside in a clean building . and a very safe way to store my price posessions. and the price is right.